Commercial Printing Careers

Open Positions

• Transactional Accounts On-boarding Specialist

  Please send your resume to:  HR@4hatteras.com or apply below.

  Supervisor: VP of Strategic Accounts

  Position Description:

  A crucial role reporting directly to the VP of Strategic Accounts the New Install Manager will work together with sales, customer service, IT, and other personnel to lead, coordinate and document the onboarding of new customers. Understand and document the detailed requirements of all parties, ensuring we are meeting all requirements and leading the implementation.

  Lead new clients through implementation methodology and process including requirements definition, documentation of scope & business rules, solution design, testing, and launching new setup into production. Work with clients to gather required contracts, information, and documentation to set up new customers in systems to ensure they can process data in live production.

  The Install Manager will own completion of assigned projects across multiple implementations working with a team to ensure customer requirements are vetted, documented, and remain in line with production, services, and design capabilities.

  The role is expected to actively drive best practices and adhere to implementation process & methodology as well as providing inputs into new or enhancing existing processes.

  This person is responsible for working closely with support and other management functions to help inform & vet product enhancement requests vs. development work.

  Clearly defining and articulating how products function, base features, and how our products and services can meet our client’s needs.

  Helps facilitate organic growth and upsell opportunities

  Leads and participates in transitioning accounts to the Customer Service team

  Requirements:

  • Highly organized and high attention to detail
  • Excellent communication and customer service skills
  • Excellent written and verbal communication skills, including active listening
  • Proactive problem identifier and solver
  • Highly accountable, flexible, and effective under pressure in a fast-paced environment
  • Strong ability to work well in a team environment and take lead of the team as necessary
  • Ability to work and manage multiple projects in parallel
  • Strong project coordination & management skills
  • Strong attention to detail
  • Excellent interpersonal & communication skills
  • Ability to work independently
    

    

  Education Requirements:

  • High school diploma
  • Bachelor’s Degree in Business, IT, or related field preferred

   

  Experience:

  • 2-4 years in customer service role preferably in financial services, healthcare, mortgage, and/or print & mail industries

   

  Supervision:

  • N/A

   

  Certifications:

  • N/A

• Customer Service Specialist

  Please send your resume to:  HR@4hatteras.com or apply below.

  Job Summary:

  Reports To:  Relationship Manager

  The Customer Service Representative (CSR) serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the company, and effectively communicates those judgements and decisions to the customer.  The CSR is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.

  Key Responsibilities Include (but not limited to):

  • Manage incoming calls.  Receive all questions and concerns from external and internal customers. Provide solutions to problems.
  • Resolve product or service issues by clarifying the customer's complaint via phone and email; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Receive, sort and prepare a checklist for all customer materials. Determine date of availability for any missing materials.
  • Generate estimates and break out fixed and variable costs. Review and edit estimates to ensure accuracy when required.
  • Generate purchase orders as required.
  • Send proofs to customers and receive them upon return.
  • Provide samples to customers when needed.
  • Press Approvals when needed.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Complete and maintain all required paperwork, records, documents, etc.
  • Maintain departmental housekeeping standards while following and complying with all safety and work rules and regulations.
  • Maintain customer accounts by recording account information.
  • Identify and assess customers' needs to achieve satisfaction while building sustainable relationships of trust through open and interactive communication.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Attend scheduling meetings and communicate with co-workers the status of jobs, any unique circumstances relating to jobs, etc.
  • Serve as a back-up to other CSRs.
  • Go the extra mile to engage customers.

  Qualifications:

  To perform the essential duties of this job to its highest level, an individual should possess printing knowledge, strong customer support experience, excellent communication skills, strong phone contact handling and listening skills, and the ability to multitask, prioritize, and manage time efficiently.

• Sales Department

  Full-Time Job Opportunities for Sales Professionals

  About us:

  Hatteras, Inc. is a Print and Mail Service Provider specializing in managing variable data. -We are a customer-centric organization that continues to grow and we need new energetic people.

  Our sales team is made up of professionals. We do not compete against one another. Instead, we all work together to fully satisfy all of our customers' needs.

  Our work environment includes:

  • Flexible working hours
  • Great Central (Plymouth MI) Location
  • Good Health Coverage
  • A very clean and relaxed atmosphere where we pride ourselves on teamwork and the diversity of our production capabilities.

  We are currently looking for the following sales positions:

  1. Commercial Print & Wide Format Sales Representative
  2. Inside Sales Developer for Printing Forms and Bid (Government type) work
  3. Garments and Advertising Specialty Sales Representative for our I am Detroit business.

  Hatteras is seeking a strong, proven sales “closer” for Commercial Print and Mail, Screen Printing, Large Format Signs and Graphics, and Promotional Products. This consists of base pay, high percentage commission targets, including great employee benefits!

  Seeking an exceptional sales representative who creates compelling proposals developed from fact-finding relationship building; makes solution-based pitches; and closes sales!

  Our ideal candidate is:

  Naturally curious — a keen listener, committed to understanding our marketplaces, as well as the unique services and offering while exploring the relationship’s solution. Curiosity extends to prospecting for new clients in this marketplace.

  Results-oriented & partnership-driven — an individual driven to identify marketing, and brand pain points and deliver success for each prospective client. The end goal is developing long-term partnerships that clients view our team as extensions of marketing teams committed to helping drive their success.

  Organized and thorough — an ideal candidate will keep detailed notes on his/her progress with each prospect and demonstrate a commitment to follow-through. 

  A strong communicator — an ideal candidate needs strong written and verbal communication skills required to create error-free proposals, generate compelling email correspondence, and lead productive “pitch” meetings via phone or video conference.

  Independent, self-motivated & able to work remotely — a remote-work opportunity, seeking someone with excellent time management skills who has demonstrated a history of self-motivation. Math skills are very 

  A sales closer —goals are provided; we’re looking for you to exceed them.

  Tech-savvy — proficiency in Microsoft Office package, including Word, PowerPoint, and Excel a must. Knowledge and understanding with web platforms; HubSpot, Marcom, SalesForce, and others similar in nature.

  Does this sound like you? Email your cover letter and résumé today to:

  HR@4hatteras.com

  or Apply Below.

  Experience:

  • Sales Experience: 3 years (Preferred)

  Work Location:

  • Mostly Remote with driving involved

  Benefit Conditions:

  • Must have a clean record
  • Must pass a background check
  • Only full-time employees eligible

  Schedule:

  • Business Hours mostly Monday to Friday

  Supplemental Pay:

  • Bonus Sales Targets beyond Salary
  • Commission Targets on in-house production capabilities.

  Experience:

  • Commercial Print or Specialty Advertising Sales: 3 years

  License/Certification:

  • Driver's License (Required)

• Printing Department

  Currently, there are no openings in this department but we are always accepting applications. Please feel free to send your information through the form below.

• Bindery Department

  Job Title:  Bindery Operator

  Reports To:  Bindery Manager

  Hatteras is currently seeking an experienced bindery professional to join our team in our new state-of-the-art facility that is clean and air-conditioned in Plymouth, MI.  Established in 1977, we have become known as one of the top printing companies in the Midwest

  Job Summary:    We are looking for an enthusiastic and experienced Bindery Operator for one or more of the following machines: Perfect Binder, Stitcher, Folder, Cutter, Collator, Laminators, or Shrinkwrap.  You’ll be part of a talented group that collaborates to deliver world-class products to our customers. 

   

  Job Responsibilities:

  • Responsible for quickly and adequately producing detailed, high-quality finished work in a time-sensitive atmosphere utilizing standard bindery equipment. 
  • Ability to operate various print equipment and high-volume printers is a plus. 
  •  Perform multiple finishing types: coil, 3-hole drill, lamination, stuffing envelopes, folding,    creasing, shrink wrapping, and cutting. 
  •  Ability to use electronic/manual cutter for customized print projects. 
  •  Ability to perform duties in highly interruptive conditions and under time constraints.
  •  Ability to communicate and work effectively with co-workers, supervisors, and managers.
  •  Ability to stand for extended periods of time and move between production devices to load and unload.
  • Troubleshoot machine problems, resolve them if possible, notifying technicians and management when issues arise. 
  • Experienced in reprographics print production and the use of bindery & finishing equipment used for cutting, folding, binding, laminating, etc. 
  • Ability to assist with quality check, shipping, and large format printing.
  • Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
  •  Demonstrate customer service skills and the ability to multitask and meet deadlines.
  •  Must be self-motivated and capable of working in a fast-paced environment 
  •  Ability to deal with complex print instructions. 
  •  Ability to adapt to a fast base deadline-driven print environment. 
  •  Must maintain high productivity and accuracy. 
  •  Consistently adhere to business procedures and guidelines.
  • Ability to lift heavy paper boxes and finished print products. 
  • Other Duties as assigned.

   

  Requirements/Experience:  

  • Experienced in reprographics print production and the use of bindery & finishing equipment used for cutting, folding, binding, laminating, etc.
  • High School Diploma or equivalent
  • Operating a digital cutter/slitter/creaser 1 year (Preferred) 
  • Coil binding, tape binding 1 year (Preferred)
  • General pressroom experience: 1 year (Preferred) 
  • Trim customized materials utilizing an electronic cutter: 1 year (Required)

   

  Benefits:  

  • Paid Personal time
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid holidays
  • 401K
  • Company Paid Life Insurance
  • Grab and Go Market on Site
  • Gym Membership reimbursement (on site facility only)

   

  Please fill out the form at the bottom of this page and upload your resume and cover letter.

• Mailing Department

  Job Title:  Mailroom Insert Operator

  Reports To:  Digital Print and Mail Manager

  Hatteras is currently seeking an experienced mailroom operator to join our team in our new state-of-the-art facility that is clean and air-conditioned in Plymouth, MI.  Established in 1977, we have become known as one of the top printing companies in the Midwest.

  Job Summary:

  We are looking for enthusiastic and experienced Insert Operators. You will operate our Pitney Bowes Flowmasters. Load pre-printed paper media into the machine, which will tri-fold, and insert it into an envelope along with any other necessary inserts while sealing the envelope. Inserting Operators handle high volumes and maintain a high level of security protocol.  You’ll be part of a talented group that collaborates to deliver world-class products to our customers. 

  Job Responsibilities:

  • Checking machine setup and monitoring proper operation to prevent downtime or lost material. 

  • Be able to learn such skills as staging, hand-finishing, and inserting

  • Be able to learn how to prep machines

  • Assure that the weekly and daily schedule is completed

  • Assure that work practices are within the guidelines of OSHA standards

  • Load equipment with raw materials required for jobs.

  • Responsible for the quality and integrity of the finished work

  • Observe peripheral equipment and error messages displayed on the monitor of the terminal to detect faulty output or machine stoppage

  • Enter commands to correct errors or stoppages and resume operations

  • Detect and report defective materials or questionable conditions to the department supervisor

  • Clear equipment at the end of an operating run and review the schedule to determine the next assignment

  • Record quality checks, scrap, and issues that occurred, such as downtime, and actions taken on appropriate form and/or log

  • Keep work areas clean and organized, and work as part of a team while following all company rules and regulations

  • Following job orders and special instructions.

  • Make necessary adjustments to equipment as needed to ensure quality of work. 

  • Verifying product quality. 

  • Maintain a clean and safe work environment.

  • Must be willing to be cross-trained and move to other areas when needed. Other duties assigned by management.

  Requirements/Experience:

  •  Must be motivated and have high attention to detail

  •  Must be able to stand for up to 8+ hours/day. 

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, for eight hours per day and at least 5 days per week

  • Strong organizational skills to balance and prioritize work. Analytical and problem-solving skills. Ability to add and subtract, multiply and divide

  • High school diploma or general education degree (GED)

  • Good interpersonal skills to interact with customers and employees

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus and read fine print.

  • Must be 18 years or older. 

  • Must be able to bend, stoop, push, pull, and lift up to 30 pounds.

  •  Must be able to pass a Background check.

  Benefits:

  • Paid Personal time

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Paid holidays

  • 401K

  • Life Insurance

  • Grab and Go Market on Site

  • Gym Membership reimbursement (on-site facility)

  • The pay range is $17.00 - $25.00 depending on shift and experience 

   

  Hatteras is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

  Please fill out the form at the bottom of this page and upload your resume and cover letter.

• Embroider and Screen Printing Specialist

  Please send your resume to:  HR@4hatteras.com or apply below. 

  Hatteras, Inc. is searching for a skilled embroidery machine operator and screen printer to join our team in our new 90,000 sq. foot air conditioned state of the art facility located in Plymouth, MI.  

  ABOUT HATTERAS

  Hatteras, Inc., is a woman-owned WBENC certified, full-service communication delivery company founded in 1977. Hatteras is a leader in offset and digital printing and recognized for its state-of-the-art prepress, offset printing, digital printing, screen printing, bindery and fulfillment. Collectively using over 180 years of industry experience and cutting-edge technology, we help your brand grow with expertly designed, G7 Master Certified products and services. 

  We have invested heavily in our people and our technology to make doing business at Hatteras, Inc. an experience that will change the way you think about printing. Our state-of-the-art plant with the latest prepress technology, our press capacity in both web and sheetfed, our fully-equipped bindery and our high-tech and spacious warehouse and fulfillment operation give us the ability to handle the size and scope of almost any printing account. 

  • We are looking for honest, fun, hard working people.  Come join our team!
  • Ability to operate a 6 head 15 color Tajima embroidery machine
  • Set up embroidery machines and select the thread and fabric that will be used for each job
  • Sew logos, initials, and other patterns into fabric
  • Hood and trim embroidered apparel
  • Perform regular machine maintenance tasks
  • Troubleshoot any problems that arise with your machine and resolve them
  • Screen printing experience with automatic presses
  • Balance multiple projects without sacrificing efficiency
  • Able to stand for the entire 8 hour shift
  • Extreme attention to detail is required
    
    

  Full Time - 40 Hours

  Shift -  Monday thru Friday 8:30am - 5:00pm

  Pay Range -  $18 - $20/hour  (pay commensurate with experience) + Paid time off, Paid training, medical, dental, and vision insurance coverage, 401K, company paid life insurance.

• Logistics Coordinator

  Essential Duties and Responsibilities

  • Warehouse operations: including daily transportation or warehouse activities, safety performance, inventory control, and logistics quality management.
  • Ensure all 3rd Party Logistics customer warehousing and shipping requirements are met.
  • Resolve problems concerning transportation, logistics systems, or carriers. Communicate with other departments as needed to integrate logistics with business systems or processes.
  • Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by organizing the movement of products to and from the warehouse.
  • Ensure all freight damage/product discrepancies are reported and managed through resolution.
  • Manage and contract with transport vendors.
  • Maintain documentation and keep accurate records of warehouse and shipping activities. Inbound and outbound shipping transaction documents must be timely and accurately logged, in keeping with new or established procedures.
  • Monitor physical counts and inventory levels, ensuring counts are regularly performed and interface with purchasing on possible routine replenishment.
  • Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
  • Maintain knowledge of current and new safety-related procedures and regulations. Coordinate employee forklift and material movement training with Warehouse staff, Drivers and Director of Operations as required.
  • Communicate accident/injury reporting to HR as relates to material handling.
  • Contribute to general maintenance of the warehouse and equipment as needed with Warehouse personnel, Drivers and the Director of Operations.
  • Help with logistics utilized to transport products to customers and internal facilities, communicating with drivers and carriers to ensure timely delivery of packages.

   

  This job description is not intended to be an all-inclusive or comprehensive list of duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice by the Director of Operations.

   

  Qualifications

  • Minimum of 3 - 4 years equivalent work experience in a warehouse and logistics lead position, including managing hourly employees (full-time & part-time).
  • Excellent problem-solving skills and proven leadership skills.
  • Ability to work with all levels of company staff.
  • Communication skills are key and the ability to work with all departments to understand their shipping needs.
  • Previous experience and demonstrable competence operating a forklift and pallet driver. Forklift certification is required upon commencement of work.
  • Proficient knowledge and experience using Microsoft Office programs (Word, Excel) or Google Suite.
  • Attendance & Punctuality – consistently at work and on time; Ensure work responsibilities are covered when absent.
  • Excellent communication skills, both verbal and written.
  • Previous experience using ERP software, inventory management systems and/or an equivalent software. Training will be provided, but a basic understanding of how these systems are used is a must!
  • Must have a valid driver's license and the ability to receive a CDL if not already licensed.
  • Must have legal authorization to work in the United States of America.
  • This position must pass a post-offer background and drug test.

   

  Physical Demands

  Ability to perform strenuous physical activities, including extensive standing, walking, bending and reaching with hands and arms. Required to work at a height of up to 60 inches, when necessary, walk up and down stairs, push utility carts, and climb ladders. Must be able to lift, carry, push, and pull up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust far vision focus. Able to operate handheld inventory control devices, computerized equipment, forklifts and pallet jacks.

   

  Work Environment and Compensation

  The work environment is a warehouse facility where temperatures are normally comfortable. The noise level in the work environment is quiet to moderate. Actual inventory materials are located in various departments to facilitate different product processing.

   

  Job Type: Full-Time

  This position is hourly. This role requires availability to work occasional Saturdays. At Hatteras, we consider a wide range of factors in determining compensation, including background, skills, and experience. These factors can cause your compensation to vary. The estimated starting compensation range is $20.00 - $23.00 per hour. The actual pay offered may end up being higher or lower.

   

  Featured Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • 401(k)
  • Vacation (Paid Time Off)
  • Standard Paid Holidays

   

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Hatteras is a Drug Free Workplace.

  As an Equal Opportunity Employer, Hatteras Companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government.

  Please fill out the form at the bottom of this page and upload your resume and cover letter.