Commercial Printing Careers

Open Positions

• Transactional Accounts On-boarding Specialist

  Please send your resume to:  HR@4hatteras.com or apply below.

  Supervisor: VP of Strategic Accounts

  Position Description:

  A crucial role reporting directly to the VP of Strategic Accounts the New Install Manager will work together with sales, customer service, IT, and other personnel to lead, coordinate and document the onboarding of new customers. Understand and document the detailed requirements of all parties, ensuring we are meeting all requirements and leading the implementation.

  Lead new clients through implementation methodology and process including requirements definition, documentation of scope & business rules, solution design, testing, and launching new setup into production. Work with clients to gather required contracts, information, and documentation to set up new customers in systems to ensure they can process data in live production.

  The Install Manager will own completion of assigned projects across multiple implementations working with a team to ensure customer requirements are vetted, documented, and remain in line with production, services, and design capabilities.

  The role is expected to actively drive best practices and adhere to implementation process & methodology as well as providing inputs into new or enhancing existing processes.

  This person is responsible for working closely with support and other management functions to help inform & vet product enhancement requests vs. development work.

  Clearly defining and articulating how products function, base features, and how our products and services can meet our client’s needs.

  Helps facilitate organic growth and upsell opportunities

  Leads and participates in transitioning accounts to the Customer Service team

  Requirements:

  • Highly organized and high attention to detail
  • Excellent communication and customer service skills
  • Excellent written and verbal communication skills, including active listening
  • Proactive problem identifier and solver
  • Highly accountable, flexible, and effective under pressure in a fast-paced environment
  • Strong ability to work well in a team environment and take lead of the team as necessary
  • Ability to work and manage multiple projects in parallel
  • Strong project coordination & management skills
  • Strong attention to detail
  • Excellent interpersonal & communication skills
  • Ability to work independently
    

    

  Education Requirements:

  • High school diploma
  • Bachelor’s Degree in Business, IT, or related field preferred

   

  Experience:

  • 2-4 years in customer service role preferably in financial services, healthcare, mortgage, and/or print & mail industries

   

  Supervision:

  • N/A

   

  Certifications:

  • N/A

• Customer Service Specialist

  Please send your resume to:  HR@4hatteras.com or apply below.

  Job Summary:

  Reports To:  Relationship Manager

  The Customer Service Representative (CSR) serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the company, and effectively communicates those judgements and decisions to the customer.  The CSR is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.

  Key Responsibilities Include (but not limited to):

  • Manage incoming calls.  Receive all questions and concerns from external and internal customers. Provide solutions to problems.
  • Resolve product or service issues by clarifying the customer's complaint via phone and email; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Receive, sort and prepare a checklist for all customer materials. Determine date of availability for any missing materials.
  • Generate estimates and break out fixed and variable costs. Review and edit estimates to ensure accuracy when required.
  • Generate purchase orders as required.
  • Send proofs to customers and receive them upon return.
  • Provide samples to customers when needed.
  • Press Approvals when needed.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Complete and maintain all required paperwork, records, documents, etc.
  • Maintain departmental housekeeping standards while following and complying with all safety and work rules and regulations.
  • Maintain customer accounts by recording account information.
  • Identify and assess customers' needs to achieve satisfaction while building sustainable relationships of trust through open and interactive communication.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Attend scheduling meetings and communicate with co-workers the status of jobs, any unique circumstances relating to jobs, etc.
  • Serve as a back-up to other CSRs.
  • Go the extra mile to engage customers.

  Qualifications:

  To perform the essential duties of this job to its highest level, an individual should possess printing knowledge, strong customer support experience, excellent communication skills, strong phone contact handling and listening skills, and the ability to multitask, prioritize, and manage time efficiently.

• Sales Department

  Full-Time Job Opportunities for Sales Professionals

  About us:

  Hatteras, Inc. is a Print and Mail Service Provider specializing in managing variable data. -We are a customer-centric organization that continues to grow and we need new energetic people.

  Our sales team is made up of professionals. We do not compete against one another. Instead, we all work together to fully satisfy all of our customers' needs.

  Our work environment includes:

  • Flexible working hours
  • Great Central (Plymouth MI) Location
  • Good Health Coverage
  • A very clean and relaxed atmosphere where we pride ourselves on teamwork and the diversity of our production capabilities.

  We are currently looking for the following sales positions:

  1. Commercial Print & Wide Format Sales Representative
  2. Inside Sales Developer for Printing Forms and Bid (Government type) work
  3. Garments and Advertising Specialty Sales Representative for our I am Detroit business.

  Hatteras is seeking a strong, proven sales “closer” for Commercial Print and Mail, Screen Printing, Large Format Signs and Graphics, and Promotional Products. This consists of base pay, high percentage commission targets, including great employee benefits!

  Seeking an exceptional sales representative who creates compelling proposals developed from fact-finding relationship building; makes solution-based pitches; and closes sales!

  Our ideal candidate is:

  Naturally curious — a keen listener, committed to understanding our marketplaces, as well as the unique services and offering while exploring the relationship’s solution. Curiosity extends to prospecting for new clients in this marketplace.

  Results-oriented & partnership-driven — an individual driven to identify marketing, and brand pain points and deliver success for each prospective client. The end goal is developing long-term partnerships that clients view our team as extensions of marketing teams committed to helping drive their success.

  Organized and thorough — an ideal candidate will keep detailed notes on his/her progress with each prospect and demonstrate a commitment to follow-through. 

  A strong communicator — an ideal candidate needs strong written and verbal communication skills required to create error-free proposals, generate compelling email correspondence, and lead productive “pitch” meetings via phone or video conference.

  Independent, self-motivated & able to work remotely — a remote-work opportunity, seeking someone with excellent time management skills who has demonstrated a history of self-motivation. Math skills are very 

  A sales closer —goals are provided; we’re looking for you to exceed them.

  Tech-savvy — proficiency in Microsoft Office package, including Word, PowerPoint, and Excel a must. Knowledge and understanding with web platforms; HubSpot, Marcom, SalesForce, and others similar in nature.

  Does this sound like you? Email your cover letter and résumé today to:

  HR@4hatteras.com

  or Apply Below.

  Experience:

  • Sales Experience: 3 years (Preferred)

  Work Location:

  • Mostly Remote with driving involved

  Benefit Conditions:

  • Must have a clean record
  • Must pass a background check
  • Only full-time employees eligible

  Schedule:

  • Business Hours mostly Monday to Friday

  Supplemental Pay:

  • Bonus Sales Targets beyond Salary
  • Commission Targets on in-house production capabilities.

  Experience:

  • Commercial Print or Specialty Advertising Sales: 3 years

  License/Certification:

  • Driver's License (Required)

• Printing Department

  Currently, there are no openings in this department but we are always accepting applications. Please feel free to send your information through the form below.

• Bindery Department

  Currently, there are no openings in this department but we are always accepting applications. Please feel free to send your information through the form below.

• Mailing Department

  Hatteras, Inc. is one of the most respected and talented printing companies in Michigan. We have recently completed construction on our new world-class print facility located in the historic Burroughs complex in Plymouth. Hatteras is seeking a mailroom inserter operator. We operate Pitney Bowes Flowmaster equipment in our air-conditioned mailroom. The position requires an individual with a good eye for detail, must be able to stand 8 hours per day, 17 years or older, and able to lift 25 pounds. We prefer someone with experience but will offer paid training. Hatteras is an equal opportunity employer and offers extremely competitive compensation, paid training, paid time off, health insurance, life insurance, and 401k.

  Please fill out the form at the bottom of this page and upload your resume and cover letter.

• Embroider and Screen Printing Specialist

  Please send your resume to:  HR@4hatteras.com or apply below. 

  Hatteras, Inc. is searching for a skilled embroidery machine operator and screen printer to join our team in our new 90,000 sq. foot air conditioned state of the art facility located in Plymouth, MI.  

  ABOUT HATTERAS

  Hatteras, Inc., is a woman-owned WBENC certified, full-service communication delivery company founded in 1977. Hatteras is a leader in offset and digital printing and recognized for its state-of-the-art prepress, offset printing, digital printing, screen printing, bindery and fulfillment. Collectively using over 180 years of industry experience and cutting-edge technology, we help your brand grow with expertly designed, G7 Master Certified products and services. 

  We have invested heavily in our people and our technology to make doing business at Hatteras, Inc. an experience that will change the way you think about printing. Our state-of-the-art plant with the latest prepress technology, our press capacity in both web and sheetfed, our fully-equipped bindery and our high-tech and spacious warehouse and fulfillment operation give us the ability to handle the size and scope of almost any printing account. 

  • We are looking for honest, fun, hard working people.  Come join our team!
  • Ability to operate a 6 head 15 color Tajima embroidery machine
  • Set up embroidery machines and select the thread and fabric that will be used for each job
  • Sew logos, initials, and other patterns into fabric
  • Hood and trim embroidered apparel
  • Perform regular machine maintenance tasks
  • Troubleshoot any problems that arise with your machine and resolve them
  • Screen printing experience with automatic presses
  • Balance multiple projects without sacrificing efficiency
  • Able to stand for the entire 8 hour shift
  • Extreme attention to detail is required
    
    

  Full Time - 40 Hours

  Shift -  Monday thru Friday 8:30am - 5:00pm

  Pay Range -  $18 - $20/hour  (pay commensurate with experience) + Paid time off, Paid training, medical, dental, and vision insurance coverage, 401K, company paid life insurance.